Cancellation Policy | Sanchu Animal Hospital

General Policy

We understand that plans change. You may cancel or reschedule your appointment at no charge if you notify us at least 4 hours before your scheduled time. This applies to veterinary consultations, grooming sessions, and boarding check-ins.

Late Cancellations

Cancellations made less than 4 hours before the scheduled appointment may incur a cancellation fee of up to 50% of the service cost. This helps us manage staff scheduling and accommodate other patients who may be waiting.

No-Shows

If you do not arrive for your appointment and have not notified us, it will be marked as a no-show. Repeated no-shows may require advance payment for future bookings or limit online booking privileges.

Emergency Cancellations

We understand that pet emergencies happen. If your pet requires urgent care elsewhere or you are unable to attend due to a genuine emergency, please contact us as soon as possible. We will review such cases on an individual basis.

Grooming Appointments

Grooming sessions require advance preparation and dedicated staff time. Cancellations within 4 hours of a grooming appointment may forfeit any deposit paid. Rescheduling is subject to availability.

Boarding Reservations

Boarding cancellations made more than 48 hours before the check-in date receive a full refund of any deposit. Cancellations within 48 hours may forfeit the deposit. Early check-outs are charged for the full reserved period unless otherwise agreed.

Hospital-Initiated Cancellations

In rare cases, we may need to cancel or reschedule your appointment due to staff availability, equipment issues, or emergencies. We will notify you as early as possible and offer an alternative time or a full refund of any deposit.

How to Cancel or Reschedule

Contact Sanchu Animal Hospital through our Contact page, book-appointment form, or by visiting any of our hospitals across Chennai, Madurai and Coimbatore. Please include your booking reference number if available.