Question 1

How do I book an appointment?

Accepted Answer

You can book online through our website, call us directly, or send a WhatsApp message. Online bookings are requests and will be confirmed by our team within a few hours.

Question 2

Do you offer emergency consultations?

Accepted Answer

Yes, we provide emergency veterinary care. For life-threatening situations, please call our emergency number immediately. Walk-in emergencies are attended based on severity.

Question 3

What is the vaccination schedule for puppies?

Accepted Answer

Puppies typically receive their first vaccination at 6–8 weeks, with boosters every 3–4 weeks until 16 weeks of age. Annual boosters are recommended thereafter. Our vets will create a personalised schedule.

Question 4

How long does a grooming session take?

Accepted Answer

Duration depends on the package and pet size. Basic baths take 60–90 minutes, while full grooming packages may take 2–3 hours. We will provide an estimated time when you book.

Question 5

What are the boarding requirements?

Accepted Answer

Pets must be up to date on core vaccinations (rabies, DHPP for dogs, FVRCP for cats). Please bring vaccination records, any medications, and your pet's regular food if preferred.

Question 6

Can I provide my pet's own food during boarding?

Accepted Answer

Absolutely. We encourage you to bring your pet's regular food to maintain their diet. We can also provide clinic-approved meals if preferred.

Question 7

Will you administer my pet's medication during boarding?

Accepted Answer

Yes, our trained staff administers medications as prescribed. Please provide clear instructions and all medications in original packaging at drop-off.

Question 8

What is your cancellation policy?

Accepted Answer

Appointments can be cancelled or rescheduled up to 4 hours before the scheduled time without charge. Late cancellations may incur a fee. See our Cancellation Policy page for full details.

Question 9

What payment methods do you accept?

Accepted Answer

We accept cash, UPI, credit/debit cards, and net banking. Payment is due at the time of service unless prior arrangements have been made.

Question 10

What documents should I bring for my first visit?

Accepted Answer

Please bring any previous vaccination records, medical history, current medications, and a government-issued ID. For boarding, vaccination certificates are mandatory.

Frequently Asked Questions

Common Questions Answered

General

Veterinary

Grooming

Boarding